We want you to feel good about booking. This page sets out when we refund, when we reschedule, and how to ask.
30-day money-back guarantee
If something goes wrong on our side — a session isn't delivered as described, a video won't play, a course you paid for is cancelled — you can request a full refund within 30 days of purchase, no questions asked.
1:1 sessions & bodywork
- Cancel or reschedule 48+ hours before your slot: full refund or free move.
- Within 48 hours: 50% refund, or a free move to another date if availability allows.
- Missed appointments are reviewed case by case; email us as soon as possible so we can help where we can.
- Discovery calls are free, so no payment is taken.
Retreats, gatherings & courses
- Deposits are transferable to any Seetal Deva gathering within 12 months of your original date.
- Balance payments are fully refundable up to 30 days before the event.
- Inside 30 days: balance is 50% refundable, or fully transferable to a future date.
- If we cancel the event, everyone paid receives a full refund of everything paid (deposit + balance).
Video sessions & digital content
Full refund within 14 days of purchase if you haven't watched more than 25% of the content.
How refunds are processed
- Card payments — refunded by our reseller Paddle to the original card. Request at paddle.net (using the receipt Paddle emailed you) or by emailing us and we'll initiate it for you.
- Bank transfers (Wise) — refunded via Wise to the bank account you paid from.
- Refunds are processed within 10 business days of approval. It can take a few extra days for your bank to show it.
How to request a refund or reschedule
- Email balance@seetaldeva.com with your name, the booking date and — if you have it — the booking reference or Paddle transaction ID.
- We'll reply within one working day to confirm the outcome.
Chargebacks
Please email us first — we resolve almost everything within a day. Chargebacks opened without contacting us cost us processing fees and slow down legitimate refunds for everyone.
See also our Terms of Service and Privacy Policy.